How to delete your data

If you sent a message to a practice on Instagram, Facebook Messenger, WhatsApp or SMS, that conversation belongs to the practice you contacted. To have it deleted, email us at info@goascend.co with the phone number or account handle you messaged from and the name of the practice. We will forward the request to the practice and confirm deletion to you within 30 days.

Email info@goascend.co from your account address with the subject "Delete my data". We will confirm your identity, delete your account and its associated practice data within 30 days, and confirm in writing.

• Contact records.
• Message history across every channel.
• Appointment history.
• Uploaded media.
• Clinical records.
• Account details.
• Intelligence Network contributions are handled differently, and deliberately so. They never contained an identifier of you or of any patient: a contributing practice is recorded only as a one way hash, and only patterns general enough to apply elsewhere are emitted at all. On deletion your account stops contributing and past contributions stop counting as current evidence.

Records we are required to keep by law, and non identifying diagnostics that cannot be linked back to you.

info@goascend.co

See also our privacy policy and terms of service. Last updated 20 August 2026.